New Client Services Manager

I am delighted to announce that I have recently accepted the position of
Client Services Manager within the Quill Group. In this new role, I
will be managing the support & training teams and keeping our
Quill Inhouse Legal and Pinpoint Legal clients fully informed of any new
changes, developments or areas of interest within Quill and the legal
market as a whole. I also expect to be doing a lot of listening too ....
on what we do right and, of course, how we can improve.

One of my first tasks is to ensure all Quill Inhouse Legal
clients are up to date with the latest suite of Quillennium Interactive
modules. In the current economic climate it is imperative that you,
like other practices, take full advantage of features such as cash flow
forecasting and credit control, which both help create
efficiencies and save valuable time and money.

We are also working on enhancements to your software maintenance service
such as on-line call logging, automatic software updates, health check
reviews & e-mail notifications to name a few. I will keep you posted on
our progress.

We will soon be launching our e-news letter to compliment our quarterly
printed version and, if you would like to receive these, please give us
your email address here: e-news

Also, new to our web site is a Chartered Accountant Directory,
searchable by postcode that is free to access here:Chartered Accountant Search

If you have any questions regarding any of our legal software or
outsourced services or would like to discuss any IT matter please feel
free to contact me at contact

Thank you for your continued commitment to Quill and I look forward to
speaking with you soon.

Kind regards

ANDREW HODKINSON
Client Services Manager

Quill Business Continuity and Disaster Recovery

Business Continuity and Disaster Recovery has always been high on Quill's agenda, but this year we have taken it to a new level with a significant investment in new network hardware and virtual server technology.
Upgrading live & complex networks can be heart-stopping at the best of times and our people have really made an enormous effort to make the project a success.
Our renewed infrastructure is now based on all new enterprise HP servers, storage & switching equipment at both our primary & recovery data centres and includes HP's top of the range support service.
Servers that were once physical boxes have now been "virtualized" using the VMware ESX platform and it is this virtualisation that has enabled us to implement & maintain a complete recovery data solution located at one of our branch offices. Regular testing of our recovery solution has become much simpler with this solution.
In addition to hardware & server changes, we reviewed our internet connectivity and have now implemented a fail-over connection at our primary data centre using a wireless ISP (Metronet) that are unaffected by BT exchange issues. So, if our main internet is down, we can switch over very quickly to our alternative provider. In the unlikely event both lines should fail simultaneously, we have our recovery data centre to fall back on.
Our renewed network solution adds significant value to our overall service and gives our Pinpoint & Quill Safety.net clients access to enterprise level technology not normally available to small and medium sized legal practices.

Richard Salt
IT Director
Quill Group Ltd